PRIVACY TERMS AND TERMS FOR INFORMATION CAPSULES
These privacy terms (the “Terms”) describe personal data that is collected or generated (processed) when you use our website (the “Websites”), chaga.guru. These Terms describe the types of personal data that are collected when you use our Websites and how your personal data is used, shared and protected. They also explain the choices you have regarding your personal data and how you can contact us.
WHAT personal data do we collect and WHEN
These Terms describe the types of personal data that are collected when you use our Websites and how your personal data is used, shared and protected. They also explain the choices you have regarding your personal data and how you can contact us. We ask you for certain personal information in order to provide you with the products or services you request. For example, when you make a purchase, contact our customer service, request to receive communications, create an account, participate in our events or competitions, or interact with our Websites. This personal data includes your:
- Contact information, including name, email, telephone number and delivery and billing address
- Payment or credit card information
- Personal preferences including your wish list as well as preferences regarding marketing and cookies
When you interact with our Websites, data is automatically collected and shared with chaga.guru by the technology platforms that offer the experience. For example, your browser or mobile device may share certain data with chaga.guru as these devices interact with our Websites. More information about this practice is included in the section on Cookies and Pixel Tags below. This data includes:
- Device ID, call state, network access, storage information and battery information
- Cookies, IP addresses, referrer headers, data that identifies your browser and version, and web beacons and tags
WHY and HOW we use (process) your personal data
We use the personal data we collect from you in the following ways:
To provide the functions you request on the Websites and services
When you use our Websites, we will use your data to provide the product or service you have chosen. For example, if you make a purchase, or participate in an event or promotion at chaga.guru, we will use the contact information you provide to communicate with you about the purchase, event or promotion. If you contact our customer service, we will use the information about you, such as delivery or payment information, or the product you have purchased to help you solve a problem or answer a question.
In order to use certain functions on our Websites and services, in some cases you may have to provide additional data or additional consent to use certain data in a certain way to chaga.guru. For example, to share content on social media you may need to provide your social media login information.
To communicate information about our products, services, events and for other promotional purposes
To modify your (email or SMS) subscription or to unsubscribe from receiving communications from chaga.guru, please contact us to exercise your rights related to your personal data via support.
If you are an existing customer of chaga.guru (for example, if you have placed an order with us), we may use the email address provided to send you marketing communications about similar products or services, unless you have opted out. In other cases, we ask for your consent to send you marketing information about our products, services, events and promotions. We may use the information you give us as well as information from your use of our websites, your participation in our events and competitions (possibly through companies associated with chaga.guru) – to personalize communications about products and services that may be of interest to you. Where required by law, we will also seek to obtain your consent to send marketing communications.
To operate, improve and maintain our business, products and services.
We may use data that you provide to us to run our business. For example, when you make a purchase, we may use this information for accounting, auditing and other internal functions. As another example, we may use data about how you use our products and services to improve your user experience and to help us diagnose technical and service-related problems and administer our Websites.
To protect our or others’ rights, property or safety
We may also use data about how you use our Websites to prevent or detect fraud, abuse, illegal use and violations of our Terms of Sale and to comply with court orders, government requests or applicable law.
For general research and analysis purposes
We use data about how our visitors use our Websites and Services to understand customer behavior or preferences. For example, we may use information about how visitors search for and find products, in order to better understand the best ways to organize and present products in our showcase.
Other purposes
We may also use your personal data in other ways, and we will give special notice at the time of collection and obtain your consent where necessary.
SHARING of your personal data
Our sharing
chaga.guru shares your personal data with:
- chaga.guru affiliates for the purposes and under the conditions outlined above.
- Third-party service providers who process personal data on chaga.guru’s behalf, for example to process credit cards and payments, shipping and deliveries, manage and operate our data, distribute emails, research and analysis, manage brand and product promotions, and administer certain services and functions.
- Other third parties to the extent necessary to: (i) comply with government requests, court orders or applicable law; (ii) prevent illegal use of our Websites or misuse of our Website Terms of Use and our guidelines; (iii) protect us against claims by third parties; and (iv) assist with fraud prevention or investigation (eg, trademark counterfeiting)
We may also transfer personal data we hold about you in the event we sell or transfer all or part of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).
Your sharing
When you use certain social functions on our Websites, you can create a public profile which may include information such as your username, profile picture and hometown. You can also share content with your friends or with the public, including information about your activity related to chaga.guru.
PROTECTION and HANDLING of your personal data
- Encryption & Security: We use a number of technical and organizational security measures, including encryption and authentication tools, to preserve the security of your personal data. Your personal information is stored behind secured networks and is only available to a limited number of people who have special access to these systems.
International data transfer: The personal information we collect or generate (process) in the context of our websites will be stored both in and outside Norway. Some of the data recipients with whom chaga.guru shares your personal data may be located in countries other than the country in which your personal data was originally collected. The laws of those countries may not offer the same level of data protection compared to the country you originally provided your information in. Nevertheless, when we transfer your personal information to recipients in other countries, including the United States, we will protect this personal information as described in these Privacy Terms and in accordance with applicable law.
If you are located in the European Economic Area (“EEA”) or in Switzerland, we will take measures to comply with applicable legal requirements and ensure adequate protection for the transfer of personal data to recipients in countries outside the EEA or Switzerland.
- Storage of your information: We store your personal information for as long as is necessary to fulfill the purposes for which we collected it, with the exception of if otherwise required by law.
o Your rights related to your personal data: You have the right to request: (i) access to your personal data; (ii) correcting your personal data if it is incomplete or inaccurate; or (iii) deletion of your personal data. You also have the right to object to the processing of your personal data if there are convincing legitimate reasons for this relating to your particular situation. Where we have received your consent for the processing of your personal data, you have the right to withdraw your consent at any time. You also have the right to object to the processing of your personal data.
Cookies and Pixel Tags
chaga.guru receives and stores information that may contain personal data from your browser when you use the Websites. We use various methods such as cookies and pixel tags to collect this information, which may include your: (i) IP address; (ii) unique cookie identifier, cookie information and information about whether your device has software that allows access to certain functions; (iii) unique device identifier and device type; (iv) domain, browser type and language; (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interactions with the Websites such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.
Third parties may also collect information via the Websites through cookies, third-party plug-ins and widgets. These third parties collect information directly from your browser and the processing of this information is subject to their own privacy terms. We recommend that you familiarize yourself with their privacy terms and conditions to understand how your personal information is processed and stored by them.
We use cookies and pixel tags to track our customers’ use of the Websites and to understand our customers’ preferences (such as country and language selection). This enables us to offer services to our customers and to improve their online experiences. We also use cookies and pixel tags to collect aggregated data about website traffic and website interaction as well as to identify trends and collect statistics so that we can improve the Websites. In general, three different categories of cookies are used on the Websites:
- Function: These cookies are necessary for basic website functionality and are therefore always enabled. This includes cookies that allow you to be remembered while you explore the Websites during a single session, or if you request it, from session to session. They help make the shopping cart and payment process possible, as well as contribute to security issues and regulatory compliance.
- Performance: These cookies enable us to improve the Website’s functionality by tracking usage. In some cases, these cookies improve the speed of our processing of your request and allow us to remember your previous website preferences. Rejecting these cookies may result in poorly tailored recommendations and slow website performance.
- Social media and Advertising: Cookies associated with social media enable you to connect to your social networks and share content from the Websites through social media. Advertising cookies (from third parties) collect information that helps to improve the adaptation of advertising to your interests, both on and off the Websites. In some cases, these cookies involve the processing of your personal data. Rejecting these cookies may result in you seeing advertising that is not relevant to you or that you cannot effectively connect to Facebook, Twitter, or other social networks and/or that you cannot share content on social media.
For a thorough and up-to-date summary of all third parties accessing your browser (through chaga.guru or by other means), it is recommended that you install a browser application for this purpose. You can also choose to have your computer warn you every time a cookie is sent, or you can choose to turn off all cookies. You do this through the browser settings of each browser and device that you use. Each browser is different, so check your browser’s instructions to learn how to change your cookies. If you turn off cookies, you will not be able to access many of the functions that make our Websites more efficient.
CHANGES to our Privacy Policy
Current law and our practice change over time. If we decide to update the Terms, we will publish the changes on the Websites. If we materially change the way we process personal data, we will give you advance notice or, if required by law, ask for your consent before we implement the changes. We strongly recommend that you read through the Terms and that you stay informed about our routines. These Terms and Conditions were last amended in January 2018.
QUESTIONS and Feedback
We welcome questions, comments, and/or concerns about the Terms and our privacy practices.
If you wish to provide feedback or if you have any questions or concerns, or if you wish to exercise your rights regarding your personal data, please contact support.
If you contact us regarding a privacy complaint, the complaint will be addressed with the aim of solving the problem in a timely and efficient manner.